The 6-Step PolarIT Roadmap
Our master workflow, designed with clear updates at every turn.
Booking & Callback
Fill out our quick Collection Form or email us. We review all morning requests and call you back in our dedicated afternoon admin window between 4:30 PM - 9:00 PM to confirm your slot and details.
Doorstep Collection (Evening/Weekend)
No need to leave the comfort of your home. We drive to you during our evening or weekend operating hours to pick up the device. Prior to arrival, you will receive a secure email containing your unique POLAR-XXXX Tracking ID and terms.
Before we collect your device you will be sent an email with a Work & Liability Form that you need to sign before we can pickup and work on the device.
Meticulous Diagnosis & Quote
Once your device arrives at our workshop, we systematically run diagnostic tests and open up the device to inspect the internal components directly. We compile a professional, break-down quote via InvoiceNinja for parts and labor. We do not proceed with any physical repair until you authorize the quote.
Live Tracking & Repair
Once approved, we order replacement parts through our Business accounts. You can monitor our active progress on our live tracker in your Repair Portal. You'll see updates directly as we transition your device from "Diagnosing" to "Parts" and finally to "Ready."
Handover & Secure Payment
We drive the fully repaired, clean, and tested device back to your doorstep. Payment is simple, modern, and secure. We accept direct bank transfers (BACS) or payment through our invoice platform via PayPal or Debit/Credit card.
Quality Guarantee
Every single hardware repair is backed by our standard warranty. We will follow up with a quick friendly check-in email to ensure your device is running optimally and invite your feedback or a Google Business review.
Frequently Asked Questions
Clear answers to our most common client inquiries.
What is the standard diagnostic/assessment fee?
Our standard diagnostic fee is £20.00. This covers the rigorous hands-on technical time of opening, testing, and troubleshooting your machine. If you decide to proceed with the quoted repair, this £20 is fully deducted from your final bill.
Do you have standard coverage/travel surcharges?
To cover evening fuel and extended travel times, we operate with transparent Zones:
- Zone 1: Sevenoaks Town, Riverhead, Dunton Green, Seal (Free).
- Zone 2: Westerham, Otford, Borough Green, Hildenborough (+£15 surcharge).
- Zone 3: Tonbridge, Tunbridge Wells, West Kingsdown (+£30 surcharge).
If you are not sure how much your surcharge will be, please check our zones map.
Are my data, files, and photos safe with you?
Yes. PolarIT is fully insured with Public Liability & Professional Indemnity insurance and is legally registered with the ICO (Information Commissioner's Office) for strict compliance with data privacy. While we take extreme care, we always recommend making a backup of critical files before any hardware repair.
What does "No Fix, No Fee" actually mean?
If our technician cannot find a viable technical solution to fix your device, or if the internal hardware is physically corrupted beyond standard repair, you will not pay a single penny for our diagnostic time. You only pay for a fully working device.
Ready to get your device fixed?
Book an evening collection slot that works for you. We'll handle the rest.